FAQ
The useful details.
What to expect before we work together.
What does the website overhaul cover?
We overhaul the wording across your complete existing German website: pages, products, navigation, cart, checkout, FAQs and help content. The price is $500 once.
What does $750/month customer service include?
We handle your German customer messages, answer product and order questions, help with delivery and returns, and follow up with customers. We coordinate resolutions with your team and keep you updated.
What does cart-recovery setup include?
We set up channel-specific consent, German email and text flows, opt-outs and recovery tracking. We run the follow-up, handle replies and make personal German calls where shoppers have opted in.
How much does cart recovery cost?
$500/month, including setup and ongoing management, plus 15% of attributable recovered product sales after discounts and refunds, excluding tax and shipping.
Do you use AI?
AI may help with public or sanitized source material. Sascha personally reviews German client deliverables. Confidential material requires your permission and an approved setup.
Are the examples client results?
No. They are fictional, AI-assisted demonstrations of German wording judgment, with invented policies and text. They are not evidence of live support or recovery results.
What should I send first?
Your public store URL, the service you are considering and a short description of the need. Please leave out passwords, payment information, customer records and unredacted tickets.
Let’s start with your store
What needs to work
better in German?
Send your public store URL and tell us where you need help.
Talk to Sascha