German ecommerce services
German customer support.
Handled for your store.
We handle German customer messages, answer product and order questions, follow up on delivery and returns, and coordinate resolutions with your team. $750/month.
A German-speaking person between your customers and your team
Your customers write in German. Your team works in English. We take care of the conversation and keep your team updated when a resolution needs its help.
GermanInbox is led by Sascha Welteroth, a native German speaker with fluent English. We handle the customer-service work, from the first question through the follow-up.
The customer questions we handle
- Before an order: questions about products and the information a shopper needs to choose.
- After an order: order updates, tracking and delivery questions.
- Returns and refunds: explain the process using your approved policy and coordinate the next step.
- Ongoing cases: follow up with customers and your team until the agreed resolution is clear.
Clear replies need the right facts
If tracking has not changed, a reassuring German sentence does not tell the customer what happens next. We work from the available order facts and your escalation process, explain the next step and follow up.
The same applies to returns: the German reply needs to match your actual return process. We coordinate decisions with your team rather than inventing a policy in the reply.
See how our German wording examples handle uncertainty and next steps.
How we start
- Share your public store link. Tell us what kinds of German questions your team receives.
- Agree how support will run. We establish working hours, workload, policies, access and escalation decisions together.
- We handle the German conversations. Your customers get clear answers and your team gets the updates it needs.
German customer service costs $750/month.
Questions before we start
Do you handle support or only write templates?
We handle German customer messages and follow-up, answer product, order, delivery and return questions, and coordinate resolutions with your team.
Does my team need to speak German?
No. Sascha speaks native German and fluent English, so your team can discuss policies and decisions in English while customers receive German replies.
What should I send for an initial conversation?
Send your public store URL and a description of the support you need. Keep customer records, unredacted tickets, passwords and payment details out of the initial inquiry.