Start by email. No sales call.
Send three useful details. I will review your public German storefront and reply personally. You do not need a polished brief or a scheduled meeting.
Start the 14-day pilot.
The pilot costs $375 and includes up to 50 handled German support tickets, a review of your existing German support material, corrected templates, and a short written report. Before anything starts, we agree on the queue, access, coverage, policies, and limits in writing.
You'll get a real reply from me, not an autoresponder.
Three useful details.
Your store URL
The helpdesk or marketplace you currently use
Your approximate monthly German ticket volume
Please do not send customer data yet.
Do not include passwords, payment information, full customer records, or unredacted support tickets in the first email. If you want to share an example, remove the customer's name, email address, order number, address, and any other identifying information.
What happens after you email.
I review your public German storefront and help pages.
I reply personally with any necessary questions.
If we agree to proceed, we confirm the written scope, overage limit, payment, and start date.
Nothing is booked or charged until both sides agree to the scope in writing.
Not ready for the pilot?
You can still email a question. Use the same address and tell me what is happening with your German support operation.